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Our Policies

RedRoadDrums

Ho hum.

Shipping and Handling
Please read this detailed information very carefully so that you are aware of, understand and agree to our shipping charges and terms.

ATTENTION Canadian Buyers: TAX FREE!!!!! because you are buying products manufactured and sold from a FIRST NATIONS RESERVE! 
Make Payments in Canadian Funds. Payments made in Canadian Funds will be shipped to Canadian Destinations ONLY!  If you have any questions re: this policy please contact us
 
US and International Buyers: payments are to be made in US funds only.  Payments made in US funds can be shipped worldwide. It is the Buyer's Responsiblity to know customs charges and policies of their country.
PLEASE NOTE: We will assist you with information if we have it.
 
PLEASE NOTE: In respect to our natural resources, and to keep packaging costs minimal, we use recycled materials whenever possible in packaging all shipments.We will also pack more than one purchase as one package whenever appropriate to do so.
 
PAYMENT SHOULD BE MADE WITHIN 7 DAYS OF  PLACING ORDER. WE ACCEPT PAYPAL FOR  SECURE, SPEEDY AND HASSEL FREE PAYMENTS\
 
We also accept bank certified checks and international money orders ONLY for purchases outside of Canada.
Your purchase will be shipped with 5 business days of receiving your payment in full.
 
ONCE PAYMENT IS MADE, WE CONSIDER IT FINAL. There are NO "BUYERS REMORSE" or "I CHANGED MY MIND" REFUNDS!
 
PLEASE NOTE: Canada Post charges are determined by dimension/weight of parcel as well as destination, so we cannot post an accurate charge unless we have your postal code.
 
All shipments are insured.
 
We ship Canada Post Expedited -Canada destinations will be from 5-14 days. US destinations could be from 7-30 days.
 
Canada Post Express Insured - about half the time but approx 1.5 times the cost!
 
*holiday shipping may take longer. 
 
**We will not be held responsible for delays in US customs processing.
 
Although postal delivery times are posted, we can not be held responsible due to delayed deliveries as canada post is not always "on shedule".
 
US and International: Customs and duty fees may be incurred at the border for shipments valued over $60 CND. Please contact your country's Customs officials for info. as we are not responsible for any extra charges from those  guys!!!
 
*Upon receipt of your order and its destination, we will contact you to advise you on exact shipping charges. Your order will not be processed until we receive your consent of shipping charges/confirmation and payment of order.
 
Once we ship out your purchase, we will send you by email the item's tracking number.
 
Whenever possible, we will ship your order within 72 hrs after we receive full payment-- excluding custom orders. We will advise you on when to expect your custom painted drum upon receiving your request.
 
Occassionally we may run out of stock especially if your order is received after a trade show or exhibit. If this is the case, We will advise you upon receipt of your order.
 
SHIPPING-PACKAGING-HANDLING-PROCESSING FEES
We charge a non-refundable fee for all orders as follows:
10% of the total purchase.
Minimum S/H/P fee is $3.00. 
Maximum S/H/P fee is $20.00
 
We offer the following payment methods:
We accept Certified checks & Money Orders(US and Canadian Bank  issued ONLY) We prefer PAYPAL.
 
C.O.D. payments are no longer accepted.
 
Personal checks are not accepted.
 
We are not yet accepting credit or debit cards.
 
Layaway and Payment Plans: (through PayPal only)
We will hold Stock merchandise only for 30 days with a non refundable deposit of 25% of the final purchase price (which includes our s/h/p fees) Deposit must be made through PayPal only. We accept US and Canadian issued Bank Certified checks, Money orders and PAYPAL for Final cash out payments.  Canada Post Shipping charges will be added to the final payout balance. Merchandise will be shipped out within 3 business days of final payment.
 
Canadian Buyers Only :  Payment plans available by special arrangement. Please contact us for details.  There will be a service fee for this arrangement in the amount of 5%-15% of the total purchase price which will include our S/H/P fees.
Please contact us for details and pay-plan arrangement
 
NOTE: Merchandise must be paid in full with either 2, 3 or 4 equal payments.
Canada Post Shipping charges will be added to the final payout balance.
 
Payments can be made weekly, bi-weekly or monthly. Buyer decides. A contract will be made between buyer and RedRoad Drums. Failure to honor the contract within the agreed upon terms will terminate and void the contract and the deposit will be forfeited. SERVICE FEE is Non-Refundable.
 

Returns

Our workmanship is 100% guaranteed. We strive for complete buyer satisfaction. We are proud to say that we have NEVER had a complaint or a return. However, If you are not pleased and delighted with your purchase, we welcome your comments and will treat your concerns with respect.
 
Our commitment is that we will do what we can to make it right. Unless drum arrives to you damaged we would offer an exchange of equal value or a credit towards future purchase or gift certificate.
If you want a cash refund,the full amount paid (less a 10% (maximum $25) administrative handling fee),  will be returned within 30 business days AFTER we receive the drum and have determined that your claim is valid
We send all merchandise insured.
 
If damages are due to postal negligence, a claim will be filed and upon settlement, buyer will be reimbursed the full purchase price.
Note: Drums are very carefully insulated and packed to protect them from the impacts of rough handling, transport, etc. No drum we have sent has ever reached its destination damaged!.
 
To get a cash or credit refund:  item must be returned within 5 days of buyer receiving it. Merchandise must be returned in ORIGINAL packaging along with any accessories that were included in the final price. (drumsticks, etc)
 
The refunded amount will be for purchased items ONLY.  Shipping/handling/Processing fees will not be refunded, nor will the value of any "NO CHARGE" items. 
Buyer is responsible for return INSURED shipping charges. If item is not sent insured, buyer will assume and be responsible for any losses incurred either by damage or "Lost in Transport" situations.
 
PLEASE NOTE: For your protection as well as ours, postmaster will be asked to inspect "your" purchased drum and sign a statement verifying drum's condition prior to our sending it. A copy of this notice of inspection will accompany your order.

Do you have any questions:



1-(902) 379-2110

Marikens_tp@yahoo.com

P.O. Box 7283 Eskasoni Cape Breton Nova Scotia B1W 1A4 Canada